Bawarchi Mart Food Delivery App - Shipping Policy
1. Introduction
Welcome to Bawarchi Mart! This Shipping Policy outlines the terms and conditions under which we deliver food orders to our valued customers. Please read this policy carefully to understand our delivery procedures and your rights as a customer.
2. Delivery Area
We deliver within Hyderabad City . If you are unsure whether your location is within our delivery zone, please contact our customer service before placing an order.
3. Delivery Hours
Our delivery hours are as follows:
- Monday to Friday: [07:00] - [23:59]
- Saturday and Sunday: [07:00] - [23:59]
4. Delivery Fees
Delivery fees are calculated based on your location and order amount. The fees are clearly displayed at the checkout before you place your order. We also offer free delivery for orders over Rs.999.
5. Order Processing Time
Once your order is placed, it will be processed and dispatched within 10 - 20minutes. You will receive a notification when your order is on its way.
6. Estimated Delivery Time
Our typical delivery times are:
- Within Hafeezpet nearby 2 km [ 30-45 minutes]
- Surrounding areas: [45-60 minutes]
7. Tracking Your Order
You can track your order in real-time through the Bawarchi Mart app. You will receive updates on the status of your order, including when it is out for delivery.
8. Delivery Partner
We partner with reliable delivery services to ensure your food arrives fresh and on time. Our delivery partners are trained to handle food with care and follow all health and safety protocols.
9. Contactless Delivery
For the safety of our customers and delivery partners, we offer contactless delivery. You can opt for this at checkout, and our delivery partner will leave your order at your doorstep and notify you once it has been delivered.
10. Failed Delivery Attempts
If our delivery partner is unable to deliver your order due to incorrect address, no response, or any other reason, we will attempt to contact you. If we cannot reach you, the order will be returned to the restaurant, and you may be charged a re-delivery fee.
11. Quality Assurance
We strive to deliver your food in perfect condition. If you receive an incorrect or damaged order, please contact our customer service within 10 minutes of delivery for a resolution.
12. Refunds and Cancellations
- Cancellations: Orders can be canceled within 3 minutes of placing the order.
- Refunds: Refunds are processed in cases of incorrect or damaged orders. Please contact our customer service for assistance.
13. Customer Service
For any questions or concerns regarding your delivery, please contact our customer service team:
- Phone: [9199905820]
- Email: [bawarchimart@gmail.com]
- Live Chat: Available on our app
14. Changes to this Policy
Bawarchi Mart reserves the right to update this shipping policy at any time. Changes will be posted on our app, and we encourage you to review this policy periodically.
15. Contact Information
If you have any questions about our shipping policy, please contact us at:
- Address: [Hafeezpet Hyderabad]
- Email: [bawarchimart@gmail.com]
Thank you for choosing Bawarchi Mart! We appreciate your business and look forward to serving you.
